The Analyst will be performing Quality Assurance review on eDiscovery data processes.
Responsible for applying and monitoring quality controls across eDiscovery Operations
Document, track and report on quality of work performed by Operational teams
Ensure that standardised procedures and workflows are followed for all activities
Validate and deliver quality results from multi-cultural and different time zones teams
Proactive communication of any potential risk points
Manage timely completion of multiple requests including adjusting and reprioritising work requests according to changing circumstances and needs
Report and analyze quality trends
Assists in the development of systematic approaches for assuring high quality services