The Operations Analyst will� be responsible for� analyzing data from the full operational funnel, including operations, guest experience, people, and real estate development for a hospitality company.� Identifying� data-driven decision opportunities, and operational process improvements that deliver increased revenue and/or cost savings across multiple organizations will be key responsibilities. This role will focus on conducting� operational� performance analysis,� utilizing� data science models to deliver new insights� and strategy, supporting development of� restaurant focused� and Executive level dashboards, and collaborating with a significant� amount� of cross-functional teams to� optimize� business processes and enhance operational efficiency.�
*This position is required onsite 4 days per week, typically Monday- Thursday.
RESPONSIBILITIES�
Operations & Franchise Performance Analytics� - Analyze restaurant operations data; partner with Franchisee Business Consultants to support franchisee performance reviews, territory insights, and operator decision-making; deliver ad hoc and proactive insights.�
Dashboarding & Reporting- Support� building,� maintaining, and evolving� dashboards and recurring reporting using Power BI� and� SQL; ensure clear interpretation, storytelling, and actionability of metrics
Real Estate & Development Analytics� - Support real estate and development initiatives through site performance analysis, post-open evaluations, remodel insights, and market-level performance trends.�
Process Improvement &� Cross‑Functional� Partnership� - Identify� inefficiencies, recommend process improvements or automation, and collaborate with Operations, Development, Finance, IT, and Analytics partners to deliver� end‑to‑end� solutions
EDUCATION QUALIFICATIONS�
Minimum:� 4 yr degree in Business Administration, Data Analytics, Data Science, Statistics, Mathematics, or related field�
Preferred:� � MBA,� Master's degree in Business� Analytics, MS in Statistics, or related field� �
EXPERIENCE QUALIFICATION�
Minimum:� 1+ yrs of experience in operations analytics, business analytics, or related analytical roles�
- Experience delivering insights and recommendations to multiple stakeholders is required�
-� Previous� experience with data visualization tools, especially Power BI, is a plus�
-� Proficiency� in Microsoft Excel (formulas, pivot tables) is required�
- Experience with SQL and database query tools is� a plus�
REQUIRED KNOWLEDGE,� SKILLS� or ABILITIES�
•� � Demonstrated� ability to apply structured, critical reasoning to ambiguous business questions—framing problems, testing assumptions, and translating analysis into clear, actionable recommendations�
•� Naturally� data curious —proactively exploring trends, anomalies, and root causes beyond the� initial� request to deepen understanding and improve recommendations
• Knowledge of SQL for data extraction and manipulation from relational databases�
• Comfortable making recommendations with imperfect or incomplete data.�
• Excellent communication skills with ability to present findings to both technical and non-technical audiences�
• Strong attention to detail with ability to manage multiple projects simultaneously and meet deadlines�
• Personal integrity, humility, an appreciation for the power of true teamwork�
• Brings� a strong sense� of accountability, is eager to contribute beyond core responsibilities, and views new challenges as opportunities to learn and grow
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