Ambulatory Pharmacy Clinical Manager

Location: Northeast Indiana

Department: Pharmacy – Ambulatory Services

Reports to: Director, Ambulatory Pharmacy Services

Employment Type: Full Time

About the Organization

Our client is a large, not-for-profit, 15-hospital community-based health system serving more than 1.3 million people across northeast Indiana and northwest Ohio. With over 17,500 employees, the organization is the region’s largest employer and is recognized for its commitment to clinical excellence, innovation, and patient-centered care.

The pharmacy division has delivered advanced pharmaceutical services for decades and operates within a progressive, collaborative care model. Ambulatory services are rapidly expanding across primary care, hospital-based clinics, specialty clinics, and retail/specialty pharmacy settings. Leadership is deeply committed to supporting operational excellence while driving strategic growth across service lines.

Position Summary

The Ambulatory Pharmacy Clinical Manager will oversee a growing ambulatory line of business and collaborate closely with health system leadership to align operations and execute strategic initiatives.

This leader will manage daily operations with the support of two supervisors and provide oversight to a diverse team of ambulatory clinical pharmacists, residents, and pharmacy technicians. Service lines include Primary Care, Pulmonology, Endocrinology, Weight Management, Asthma, Allergy & Immunology, and other specialty programs.

The role will drive the development and implementation of new clinical programs, support population health initiatives, and cultivate a culture centered on collaboration, innovation, and professional development. Strong clinical expertise combined with operational, regulatory, and billing knowledge across physician and hospital settings is essential.

Key Responsibilities

Leadership & Strategy

• Lead, mentor, and develop ambulatory clinical pharmacists, residents, and pharmacy technicians
• Partner with pharmacy leadership, physicians, and multidisciplinary teams to advance strategic initiatives
• Develop and execute plans to expand and enhance ambulatory clinical pharmacy programs
• Participate in system-wide committees and quality improvement initiatives

Clinical & Operational Management

• Oversee daily ambulatory pharmacy operations
• Ensure compliance with regulatory, billing, and accreditation standards
• Implement and monitor clinical protocols and collaborative practice agreements
• Optimize service lines including endocrinology, pulmonology, weight management, allergy/immunology, geriatrics, and chronic disease management
• Support centralized disease management models (e.g., diabetes, statin therapy)

Program Development & Innovation

• Lead design, implementation, and evaluation of new clinical services and care models
• Support program expansion, medication access initiatives, and financial assistance workflows
• Drive performance improvement initiatives using data and analytics to measure outcomes

Education & Professional Development

• Oversee privileging, credentialing, and staff development programs
• Serve as mentor and preceptor for residents and professional development initiatives
• Promote a culture of continuous learning and clinical excellence

Collaboration & Communication

• Foster strong interdisciplinary relationships
• Engage with external partners, payors, and community stakeholders
• Represent the pharmacy department in leadership and professional organizations

Qualifications

• PharmD from an ACPE-accredited institution
• Completion of PGY-2 ambulatory care residency, PGY1/2 HSPAL, or equivalent experience
• Leadership experience required (three years of healthcare supervision preferred)
• Pharmacy licensure (or eligibility) in Indiana and Ohio
• Demonstrated expertise in ambulatory clinical operations, regulatory compliance, and program development
• Strong organizational, communication, and interpersonal skills

Preferred Qualifications:

• Board certification (e.g., BCACP)
• Advanced degree (MBA, MHA, MPH)
• Experience in population health, chronic disease management, and collaborative practice agreements

Why This Role

This is an opportunity to lead and expand a high-impact ambulatory pharmacy program within a forward-thinking, growth-oriented health system. The role offers strategic influence, clinical leadership, and the ability to shape innovative care models that improve patient outcomes across the community.