AI Consultant 2 / Content Management and Documentation Specialist

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.

• Coordinate the Digital Content Management for our Chatbot and Virtual Assistant initiatives
• Manage the Approval flows required for both internal and external (cross business) product teams
• Facilitate the required reviews and solicit approvals of our digital content from our Legal, Risk, Compliance, and Control partners
• Record and maintain content and approvals in an enterprise CMS to facilitate changes, triggered reviews, and audits

Required locations for this position are either 401 S Tryon St., Charlotte, NC., 1305 W 23rd St Tempe, AZ, 150 E 42nd St., New York, NY or 550 California St, San Francisco, CA. Relocation assistance is not available for this position. This position will work remotely until COVID restrictions are lifted.

• 3+ years of experience in one or a combination of the following: Artificial Intelligence, Data Science, Business Analytics/Insights, or Digital Products/Program Management demonstrated through work or military experience

• 3+ years’ experience with content and document management initiatives
• 1-3 years in SharePoint or other intranet document and web management tools such as OpenText, SDL Tridion, or Documentum
• Ability to manage content review cycles and approval process across teams
• Ability to document and track content approvals
• General knowledge of content management systems and document storage practices
• Strong process focus
• Enjoys and excels at the process of gathering information, organizing, and documenting
• Able to produce clear, concise, accurate written documentation and manage this content through various approval and review cycles.
• Ability to work across multiple organizational functions with different perspectives such as Legal, Risk, Compliance, and Control
• Experience working with Wells Fargo Legal, Risk, Compliance, and Control organizations
 

CA-SF-Financial District: 550 California St - San Francisco, CA
NC-Charlotte: 401 S Tryon St - Charlotte, NC
AZ-Tempe: 1305 W 23rd St - Tempe, AZ
NY-New York: 150 E 42nd St - New York, NY

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.