Agency Manager

Overview

Job Summary: The Agency Manager is responsible for the overall direction of Home Nursing and Home Services. The Supervisor initiates, implements and evaluates goals and objectives for quality services which meet and promote the standards of quality and contribute to the total organization and philosophy.

Responsibilities

Job Duties:

• Coordinates and oversees direct and indirect client services provided by agency personnel
• Reviews available client information to determine Home Nursing/Services’ needs. Assigns appropriate personnel.
• Reviews and evaluates each case by reviewing the services requested, conferences, record reviews and discussions. Instructs and guides personnel to promote more effective performance and delivery of quality private duty services and is available at all times during operating hours to assist personnel as appropriate
• Facilitates case conference meetings (as needed) with agency personnel to facilitate coordination of services
• Conducts quarterly record reviews and communicates findings and recommendations to Executive Director and other appropriate agency personnel
• Promotes the planning, implementation and evaluation of inservice and continuing education programs.
• Provides guidance and counseling to care coordinators and staff to assist them in continually improving all aspects of private duty services
• Assists the Chief Clinical Officer/Administrator in the preparation and administration of the agency’s budget
• Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses
• Evaluates performance of care coordinators and agency personnel
• Assists care coordinators to develop skills and technique in evaluating the performance of service delivery personnel
• Hires, evaluates and terminates agency personnel
• Conducts annual evaluations of direct reports, or more frequently if indicated
• Assists with the maintenance of client records, statistics, reports and records for purposes of evaluation and reporting of agency activities
• Ensures proper maintenance of client records as prescribed and in compliance with local, state and federal laws
• Maintains or delegates the maintenance of adequate and appropriate inventory supplies and equipment for the provision of client services
• Develops, implements and evaluates the orientation program for new agency personnel. Orients or delegates orientation of new agency personnel
• Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews. Ensures high quality and safe delivery of services provided through Home Life Healthcare, Corp.
• Assists in the development of organization goals. Develops recommends and administers organization polices and procedures
• Ensures compliance with local, state and federal laws regarding licensure and certification of agency personnel as applicable
• Stays informed about changes in the field of Home Nursing, Home Services; shares information with appropriate agency personnel
• Promotes Home Nursing/Services referrals in the health care community
• Assist in the formulation, revision, implementation, and evaluation of policies and procedures, and strategic goals and objectives
• Demonstrates behaviors that support Home Life Healthcare, Corp.’s mission and values
• In the absence of the Home Health DON/Administrator, the Manager will become the acting Home Health DON/Administrator and will be vested with the authority to act on behalf of the Home Health DON/Administrator
• Responsible for completing all mandatory and regulatory training programs

Perform other duties as assigned

Qualifications

Educational Requirements:

• Possesses a baccalaureate degree from a program accredited by the National League for Nursing

Experience:

• Three years of experience in Home Nursing/Services or related organization

Credential/Licensure Required:

• Registered Nurse with current license to practice professional nursing in the state
• Must be a licensed driver with an automobile that is insured in accordance with state and agency requirements and is in good working order

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position
• Has presented a pre-employment physicians health clearance including a negative TB skin test of CXR and other tests as required by organization policy

Required Training:

• HIPAA Privacy Course
• HIPAA Security Course

Job Skill Requirements:

• Complies with accepted professional standards and practice
• Possesses and maintains good physical stamina and mental health
• Has satisfactory references from current employers and professional peers
• Has excellent observation and communication skills
• Is self-directed with the ability to work with little supervision
• Is flexible and cooperative in fulfilling obligations

Behavioral Traits:

• Intuitive/Open minded: Must be able to see opportunities, develop and implement creative solutions to complex problems
• Achievement Drive/Commitment: Driven to achieve goals, objectives and results. Fosters a culture of continuous improvement
• Positive/Supportive: Inspires and shows faith in others, builds a positive and supportive work environment
• Flexibility: Ability to adapt to changing business needs. To balance multiple priorities and deliver under pressure