Admissions Assistant

Overview

Full-Time | Monday–Friday 9:30am–6:00pm | Rotating Weekend Shift

Keystone Treatment Center is seeking a dedicated Admissions Assistant to join our mission-driven team supporting individuals seeking Substance Use Disorder (SUD) treatment. This role is ideal for someone who thrives in a fast-paced, compassionate environment and is committed to helping clients take their first steps toward recovery.

• Serve as the first point of contact for potential clients and families seeking treatment

• Guide individuals through the admissions process with empathy, professionalism, and clarity

• Discuss funding options, insurance coverage, and financial responsibilities

• Coordinate transportation logistics to ensure safe and timely arrival for treatment

• Collaborate with clinical, administrative, and outreach teams to support smooth admissions

• Maintain accurate documentation and uphold confidentiality standards

• Participate in a rotating weekend schedule to support 7‑day admissions needs

• Strong communication skills and the ability to speak with clients in crisis with compassion

• Comfort discussing financial matters, insurance benefits, and payment options

• Ability to multitask, prioritize, and stay organized in a dynamic environment

• Experience in healthcare, behavioral health, customer service, or admissions is a plus

• A commitment to supporting individuals on their recovery journey

Responsibilities

ESSENTIAL FUNCTIONS:

• Greet andsearchnew patients and those transporting patients upon arrival.

• Review prospective admissions against approved admission criteria,policiesand procedures.

• Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies overclaimsand answering phones.

• Complete paperwork necessary to admit patient to the assigned program and explain forms prior to patient signing, notify clinical lead ofpatient’sarrival and escort the patient and documentation toappropriate locationwithin the facility.

• Efficient andaccuratecompletion of the admission process of patients and thetimelydistribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.

• Ensure all required patient information isreceived,processed and necessary appointments are made with the proper behavioral or medical health personnel.

• Demonstrate a positive,empatheticand professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High-school diploma, GED, or equivalent required.

• Bachelor’sdegree ina socialservices fieldpreferred.

• One or more years’ experience in healthcare preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certificationrequired(training available upon hire and offered by facility).

• First aid may berequiredbased on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to bean accuratereflection of the requirements of the job, management reserves the right to add or remove duties fromparticular jobswhen circumstances(e.g. emergencies, changes in workload, rushjobsor technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.

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