Administrative Specialist

Title: Service Coordination Admin

Schedule: 5 days on site

Location: West Springfield, MA

Pay Rate: $24-27/hr

Job Summary

Support coordination department with various administrative tasks such as entering orders, tracking parts, scheduling maintenance work, and confirming scheduled appointments with customers, as well as assisting with coverage for when coordination is out.

Roles and Responsibilities

• Provide backup coverage for the Service Coordinator during absences or high-volume periods, ensuring continuity in scheduling and communication.
• Assist territories with forward planning of maintenance work.
• Support the scheduling of service and maintenance work by entering orders and completing tasks in a timely manner.
• Secure and verify purchase orders for service work, confirming billing and shipping addresses with customers when necessary. Track and follow up on parts required for scheduled jobs to ensure timely service delivery.
• Report any scheduling conflicts or technician issues to the Service Manager promptly.
• Help manage and monitor work in progress to support efficient service operations.

Must Have:

• Ability to work in a fast paced environment
• Good computer skills
• 2-3 years admin or coordinator experience
• Answering phones, scheduling, verifying orders

Plus:

• SAP experience