Essential Duties/Responsabilités:
Job Duties:
- Coordinates with claimants, employers and agency staff to make senior level eligibility determinations on the basis of objective fact finding and legal analysis. These determinations must meet stringent timeliness and quality standards as set by federal and state authorities;
- Explains laws, procedures and various unemployment programs to claimants and employers including benefit rights and eligibility requirements;
- Questions claimants and employers concerning employment history and/or separation information;
- Makes final written determinations of entitlement to, or denial of benefits and compiles information from claimants, employers and Audit Section and forwards to Central Office for monetary determinations;
- Receives, investigates and replies to all correspondence from all claimants and employers involving claims in local office;
- Further investigations regarding stolen, lost, destroyed or forged benefits warrants;
- Assists both claimant and employer’s in filing appeal forms for protested claims;
- Gives testimony at referee hearing;
- Organizes and prioritizes heavy workload in a manner that enables the agency to meet stringent federal standards;
- Completes daily summary of work activities according to types and numbers of claims processed and characteristics of claimants;
- Navigates multiple computer systems efficiently and effectively and stays abreast of regular changes and updates in such systems;
- Receives, investigates and corrects system error list related to wage reporting, claim computation and payment of benefits;
- Provides support to and backs up the Uplink customer service call center in times of high volume;
- Performs all duties with optimum efficiency to ensure benefit determinations are issued within strict federal time constraints;
- Coordinates with the agency’s Constituent Relations Manager in order to quickly resolve issues brought to state legislators and the Governor’s office;
- Takes new and continued claims as needed;
- At the direction of the Claims Investigator Supervisors, works to resolve issues in the field that impact unemployment insurance operations;
- Performs related duties as assigned.
Job Requirements:
- Ability to accept supervision and to adhere to protocols;
- Specialized knowledge of unemployment laws;
- Advanced knowledge of the Indiana Unemployment Security Act, Wagner-Peyser Act and Social Services Act;
- Working knowledge of labor market including seasonal layoffs, labor disputes, etc.;
- Thorough knowledge of state and federal legal precedents affecting unemployment compensation laws;
- Ability to interpret and apply technical manuals, memos and written guidelines regarding the unemployment compensation laws of fifty states;
- Demonstration of professionalism and tact in dealing with agency staff, claimants and employers;
- Ability to communicate effectively on state and federal statues and administrative regulations, as well as policies and procedures to peers and subordinates;
- Strong computer skills and ability to quickly master new technology and incorporate it into the work routine;
- Quick and efficient decision making skills and excellent organizational and prioritization skills;
- Ability to travel, in limited circumstances.
EEO STATEMENT
Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristics protected by applicable federal, state, or local laws and ordinances.
