Account Manager

VP Logistics Job Description

Job Title:

MMDL Account Manager

Reports to:

Customer Operations Manager

Department:

EXP/MMDL

Location:

Waukegan, IL or Chicago, IL

All roles are 100% in office. Hybrid schedule considered after six months of service.

FLSA Classification:

Full Time, Exempt

Effective Date:

April 2026

About Us:

VP Logistics is on a mission to provide an elite level of service to our customers while bringing them practical solutions to streamline their supply chain. Our team members must have a “whatever it takes” mindset, show up every day with a passion for excellence, and focus on building internal and external relationships. VP Logistics was originally founded in 2009 as an in-house transportation provider for Visual Pak, a leading contract manufacturing and packaging partner to multiple fortune 500 brands. VPL has since grown into a premier national 3PL with capabilities across most transportation modes and industries. We take great pride in our obsession to be strategic partners with our customers and carriers, as well as our reputation and unwavering commitment to excellence. Our people are our greatest asset and the driving force behind our continuous growth.

Job Summary:

The Multimodal (MMDL) Account Manager is responsible for managing and growing a portfolio of small to mid-sized freight forwarding accounts with a focus on specialized and multimodal shipments. This role supports a mix of drayage, flatbed, over-dimensional (OD), and project-based freight, requiring strong operational expertise and the ability to manage shipments from quote through delivery.

This individual will work hand-in-hand and support one of our Sr. Business Development Representatives to serve as a key point of contact for their customers, ensuring organized execution while maintaining flexibility to operate across the full shipment lifecycle. Success in this role requires a deep understanding of port operations, transloading solutions (including “trifecta” moves), and specialized freight, along with the ability to manage accounts and support business growth.

Duties/Responsibilities:

• Serve as the primary point of contact for assigned accounts, building strong customer relationships and ensuring high service levels.
• Manage and grow a portfolio of smaller freight forwarders, identifying opportunities to expand business.
• Quote, plan, and execute multimodal shipments including drayage, flatbed, OD, and specialized project freight.
• Oversee shipments from port to rail release through final delivery, ensuring end-to-end visibility and execution.
• Coordinate permits, routing, regulatory compliance for over-dimensional and specialized loads.
• Source, negotiate, and manage carrier capacity across drayage and over-the-road (OTR) networks.
• Collaborate with carriers, terminals, steamship lines, and internal teams to ensure seamless operations.
• Act as both a strategic account manager and hands-on operator, maintaining organization while executing day-to-today logistics.
• Resolve service issues, mitigate risks, and drive continuous improvement in processes and execution.
• Apply and uphold internal operational standards (“The VPL Way”) while contributing to process consistency and scalability.
• Support knowledge transfer from Sr. Business Development Representative and develop autonomy to manage quoting and operations independently.
• Contribute to revenue growth by enabling increased sales focus and unlocking additional account potential.

Key Performance Indicators (KPIs):

• Gross Profit on accounts managed by the representative.
• Number of active buying accounts managed on a weekly and monthly basis.
• Number of loads built, scheduled, and serviced on a weekly and monthly basis.
• Customer Satisfaction Feedback.

Supervisor Responsibilities:

• None

Required Education / Experience:

• Bachelor's Degree in Business, Logistics, Supply Chain Management or a related field is preferred.
• 3+ years of experience in freight brokerage, logistics, or supply chain operations.
• Proven experience with drayage, flatbed, over-dimensional (OD), and/or project freight.
• Strong understanding of port, rail, and transload operations (including complex “trifecta” moves).
• Experience coordinating OD permits, routing, and compliance requirements.
• Proficient with Microsoft Office Suite – Excel, Outlook, Teams, etc.

Required Skills / Abilities:

• Excellent verbal and written communication skills to interact with customers, understand their requirements, address concerns and present solutions.
• Excellent critical thinking, and problem-solving skills to be able to resolve issues is crucial.
• Strong organizational skills with the ability to balance operational execution and account management.
• Ability to collaborate and work well with different internal teams to ensure an elite level of service is provided to exceed customer expectations and be strong partners to our carriers.
• Highly motivated, self-driven and enthusiastic about a fast-paced and at times high-pressure environment.

Alignment with VPL’s Core Values:

Core Values are fundamental beliefs, and timeless guiding principles that define the VPL culture, outline what we truly stand for as an organization, and help us guide behavior and decisions. Alignment to the following Core Values is a requirement for all employees.

#1: Create Raving Fans – We are obsessed with Elite customer service and building long-term relationships.

#2: Glass Half Full Mentality – We strive to see the bright side in all situations and bring the positive energy every day!

#3 Roller Coaster People – We embrace the thrill of the logistics industry.

#4 GSD – Get Sh*t Done – No excuses, results matter, and we aren’t done until THE job is done.

#5: Teamwork Always – We row together as one. Collaboration. Commitment. Accountability.

#6: Do the Right Thing – We conduct business with integrity and transparency.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to speak easily and communicate in writing and on a telephone for varying lengths of time and in random order.

Required Travel:

• On demand, based upon job activity. Ability to commute to office locations independently including Waukegan and Chicago.

Required Technology:

• Smart Phone

Benefits:

• Competitive salary and company performance-based incentive compensation.
• Salary Range: $65,000 - $80,000 + Monthly Incentive
• Cell Phone Reimbursement ($25 non-taxed per pay period)
• 401K with Employer Match Program (Up to 4%)
• Health, Dental, Vision, & Life Insurance coverage
• Flexible Spending Accounts (FSA Med / FSA Dependent Care)
• Commuter Benefit – Pre Taxed option to assist w/ commuter/parking expenses
• Employee Assistance Program (EAP)
• Paid Time Off and Holiday pay

EEO Statement:

VP Logistics is an Equal Opportunity Employer and will not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender (orientation or identification), sexual orientation, veteran status, or any other basis covered by federal, state, or local laws. All employment decisions are based on qualifications, merit, skills, individual performance, and business needs.

VP Logistics is an "at will employer".

How To Apply:

Interested candidates should submit their resume to the People Operations/Recruiting department.

1. Email: VPLCareers@vplogistics.com
2. Website: https://vplogistics.com/careers/ under “Open Positions”