What You’ll Do as an Account Manager for Machined Parts & Distribution
Build and maintain strong, trusting relationships between potential customers, current customers, and the company.
Salary Range: $60,000-$70,000
Customer Success for Machined Parts
- Own the customer experience—serve as a primary point of contact for quotes, order acknowledgements, delivery updates, and technical questions.
- Data entry of the orders, quotes, and acknowledgements will be required.
- Resolve issues by coordinating with production, quality, engineering, and logistics departments to ensure every commitment is met.
- Proactively communicate project milestones, shipment status, and any variances, building trust through transparency.
- Champion the voice of the customer internally to drive continuous improvement.
Management of Distribution Accounts
- Source material from key vendors for orders related to the distribution of plastic sheet, rod and tube.
- Create an estimated price for distributed sheet, rod or tube.
- Build relationships with key vendors who we buy material from.
- Grow your knowledge of plastic materials and their functionality in certain environments to better sell material.
Inside Sales & Revenue Growth
- Grow account value by spotting upsell/cross-sell opportunities, recommending value-added services, and increasing average order size.
Job Expectations:
- College degree preferred
- 1–3 years in account management, inside sales, or customer service with revenue targets
- Strong phone presence, persuasive communication, and follow-through
- Must align with Konrady Plastics core values: Approachable, Adaptable, Accountable, Hardworking, Helpful and Safe
- Previous experience working in machining/manufacturing is a plus
- Ability to read blueprints is a plus
- ERP experience is helpful (we use JobBoss/E2)
- CRM proficiency (we use Pipedrive) and a data-driven mindset
Excellent attention to detail and verbal/written communication skills. Ability to build rapport and collaborate with others within the company and with customers. Ability to work independently, learn new tasks/handle multiple tasks, solve problems, and show strong self-motivation and initiative. Ability to operate under deadlines while still meeting standards.
Why Konrady
- Growth you can see: double-digit sales expansion and frequent new investments in equipment and technology.
- Career runway: individualized development plans, cross-training, and clear promotion paths.
- People-centered culture: family-owned warmth with professional rigor, verified women-owned, team bonuses, collaborative workshops, and social gatherings.
- Stability & benefits: competitive salary, medical/dental/vision, and more.
- The responsibilities outlined in this position description serve as a general guideline for the position and are not exhaustive of all duties inherent in the job.
About Konrady Plastics
Konrady Plastics - Best Places to Work in Indiana, a fast-growing, ISO-9001-certified manufacturer of plastic machine part - is expanding our commercial team. We combine 40+ years of stability with an energetic, people-first culture where initiative is celebrated and wins are shared. If you thrive in a collaborative environment that rewards attention to detail, project management, and a passion for helping customers succeed, we want to meet you.
This position is a full-time salaried position. The Account Manager is responsible for proactively interfacing with customers to prepare quotes, process order, upsell, and resolve any customer inquiries.
