Summary: The Account Manager provides a high level of service to clients, including, but not limited to: procurement, safety, administrative, human resources, and field level personnel regarding their managed program with RPS. The Account Manager enhances the value of RPS to its clients by maintaining the integrity of the program, protecting both the company and its spend, and ensuring employees get to work with the proper PPE.
A successful Account Manager is a professional with dominant strengths in execution (making things happen) and relationship building (being the glue that ensures client loyalty and trust.) Applicants must thrive in fast pace, high-pressure environments and must be disciplined to nurture and develop high-stake oil and gas client work apparel programs. Account Managers provide service to clients, primarily at the buyer and HSE level but also at the corporate and end-user level as needed.
Main Purpose:
Account executives serve as liaisons between RPS Solutions and its clients, representing RPS to clients and advocating the needs of clients to RPS. The goal is to build strong relationships at every level of each client’s organization (buyers, HSE, operations, and corporate leadership), with the end results of customer retention and information that will help RPS accurately forecast.
Major Areas of Responsibility:
• Operates as the primary point of contact for assigned clients
• Proactively develops and maintains long-term relationships with several stakeholders within
assigned accounts, primarily through phone contact and e-mail, and occasionally through face-to-
face contact and mail
• Harvests information from clients about plans for future needs and hiring plans and communicates
with operations team in order to facilitate accurate forecasting and efficient production of products
• Ensures clients receive requested products and services in a timely fashion
• Maintains accurate and up-to-date client data specific to forecasting and usage expectations and
tracks client account metrics
• Coordinates with staff members working on the same account to ensure integrity of the account and
consistent service
• Leads client projects, such as product development and web-ordering setup, using meetings and
communication to initiate and complete projects while carrying out both client and company goals
• Identifies opportunities for growth with existing clients and coordinates with business development
• Writes and distributes conference reports following client or internal meetings as needed
• Receives orders from clients through email and webstores, checking for discrepancies, incomplete
information, and other potentially problematic aspects and clarifying with clients 1
ACCOUNT MANAGER JOB DESCRIPTION
• Provides data reporting, such as inventory stock status, sales history, and delivery performance, to clients and RPS departments as needed using EPICOR ERP and Excel software.
• Coordinates the handling of difficult and/or unusual situations; oversees problem resolution
• Retains client specific program knowledge and rules from provided trainings and resources
• Attends and contributes to interdepartmental operations and forecasting meetings
• Contributes to the ongoing quality improvement of Client Relations, assisting the Director of
Account Management in developing and improving processes, strategies, and techniques
• Participates enthusiastically, as assigned, in team activities and projects related to evaluating, developing, preparing, and monitoring client activity, team success measurements, and other
special projects
Occasional Duties:
• Assists other departments as needed
• Assists owners and business development staff as requested with a variety of projects and tasks
• Collaborates with business development staff to reach prospective clients
• Occasionally travel by air and car to attend client meetings, trade shows, and factory orientations as
requested
• Assists end users of the products with ordering and inquiries as requested
• With other team members, answers calls and transfer to appropriate parties as needed
Qualifications:
• Bachelor’s degree required; two years’ related account management experience preferred
• Previous work in a diverse, multi-departmental office environment
• Strong organization and self-management skills
• Ability to manage several projects and relationships simultaneously with thorough follow-through
• Professional and friendly demeanor in dealing with clients, co-workers, and vendors
• Demonstration of strong listening, oral and written communication skills (especially in e-mail), including grammar, spelling, punctuation, clarity, and appropriate tone for a variety of situations
• Possess a strong work ethic, initiative and drive, along with innovative problem-solving skills
• Ability to handle complaints and unpleasant clients and maintain a team player mentality
• Ability to communicate client needs with internal staff and convey talent for influencing client
management
Preferred Qualifications:
• Two years’ experience in client relations or account service, preferably handling multiple accounts simultaneously
• Good data-entry and basic math skills
• Negotiation and presentation skills
• Knowledge of Excel and other Microsoft Office software
Physical Demands:
• Extended computer use
• Hearing, speaking, writing and data entry
• Moving, lifting, and setting up display/field trial materials.
· Occasional travel necessary.