Account Manager

Company Description

As a proven expert in digital marketing, EMSC offers a truly responsive and collaborative partnership to its clients. We provide customized, hand-tailored marketing solutions that deliver the superior results needed to help businesses grow. Our unique approach and dedication to excellence make us a leader in the digital marketing industry.

Role Description

This is a full-time hybrid role for an Account Manager located in Chicago, IL. The Account Manager plays a pivotal role in keeping our campaigns and projects moving internally and managing the client’s expectations. You’ll establish yourself as a trusted partner to clients, and will use your expertise in the products & services offered at EMSC to guide them to the best solution for their business objectives. 

The AM engages cross-functionally with all team members as the communication hub to gather information and understand the overall ask in terms of campaign objectives and deliverables. This role proactively works to move the creative and product team members toward completion of projects while ensuring all strategy and execution is always aligned with client goals. Experience with data-driven campaigns and creating ideas that drive results is key.

Responsibilities

• Acts as the main point of contact for the client, developing and maintaining meaningful and productive client relationships to ensure that strategic recommendations and deliverables surpass client expectations
• Develops a deep knowledge of clients’ core marketing objectives, programs, and channels to engage in the business beyond project work
• Coordinates & manages all facets of campaigns and projects with internal teams from kickoff through delivery 
• Partners closely with cross functional teams to ensure performance marketing delivery, measurement, and optimization is successful
• Leads, facilitates and participates in all client meetings and supports the Accounts Team Lead & Head of Accounts in managing client relationships to achieve team and agency goals
• Serves as the client advocate when discussing internal project deliverables and projects
• Owns client budgets and partners with business managers to ensure profitability and strong ROI
• Provides strategic recommendations to grow book of accounts
• Seeks opportunities to expand knowledge and grow in your role and at EMSC

Required Skills:

• Strategic thinker with excellent problem solving skills
• Detail and solution oriented
• Exceptional interpersonal skills – communicating, listening, empathizing, expectation setting – that inspires trust with client relationships and team collaboration
• Proven track record in client/account management and cultivating and growing client relationships
• Outstanding project management skills
• A solid understanding of SEO and PPC
• Accountable team player that is growth-driven
• Excels in a fast-paced and evolving environment

Qualifications

• Bachelor’s degree in marketing or similar field
• Marketing agency experience
• 3+ years account management experience 
• Proficient in Google Analytics
• Experience working with home service, senior living, medical/dental industries preferred
• Ability to work on-site in Chicago, IL on a hybrid schedule