Accessibility Program Manager
BrightLeaf Group, Inc.
Austin, TX (Remote) | Part-Time, Project-Based
BrightLeaf Group is looking for a senior accessibility professional who takes pride in getting things right — and who builds teams and systems that do the same. If you bring deep knowledge of accessible document and web standards, strong project management instincts, and the leadership experience to build a high-performing internal team, this role was designed for you.
ABOUT THE ROLE
The Accessibility Program Manager is the senior leader of BrightLeaf’s accessibility practice. You’ll carry full accountability for the project lifecycle — from client discovery and scoping through remediation, quality assurance, and final delivery — across document and web accessibility engagements serving state and local government clients.
This is not just a project coordination role. You’ll develop and directly lead an internal team of expert document remediators and web accessibility advisors — establishing the standards, processes, and culture that define how BrightLeaf’s accessibility practice performs at scale. The right candidate is energized by the opportunity to shape and strengthen a growing practice — building on what exists and taking it further.
WHAT YOU'LL OWN
Client Management
• Serve as the primary day-to-day client contact for accessibility engagements, building trusted relationships with government agency stakeholders
• Conduct upfront project discovery with clients to gather all information needed to scope, cost, and schedule accessibility work — including document inventories, web properties, formats, volumes, and deadlines
• Set and manage client expectations throughout the project lifecycle, proactively communicating status, risks, and issues
• Resolve client concerns and project complications with professionalism and a solutions-first orientation
• Maintain strong, long-term client relationships that support recurring and expanded engagements
Project Management
• Lead end-to-end project management for accessibility engagements — from kickoff through final delivery — ensuring all work is completed on time, within budget, and to the client’s satisfaction
• Develop detailed project plans including work breakdown structures, task assignments, schedules, and budgets
• Coordinate and manage internal staff and accessibility vendors, assigning work, tracking progress, enforcing quality standards, and managing performance issues
• Ensure quality assurance review of all deliverables prior to client submission, verifying WCAG 2.1 AA conformance and format-specific remediation standards
• Track and report project financials — hours, vendor costs, burn rate against budget — throughout each engagement
Internal Team Building & Leadership
• Recruit, develop, and lead an internal team of expert document accessibility remediators and web/application accessibility advisors operating on a project basis
• Set clear expectations, provide regular feedback, and hold team members accountable for quality, timeliness, and adherence to BrightLeaf’s remediation standards
• Match team members to projects based on expertise, format specialization, and availability
• Identify skill gaps and address them through hiring, targeted coaching, or structured skills development
• Foster a team culture of excellence and shared ownership — where every remediator understands their work directly affects the accessibility experience of real people
Standards, SOPs & Practice Scalability
• Define and document the full accessibility project lifecycle in clear, practical Standard Operating Procedures that the entire team operates by
• Establish format-specific remediation standards for every document type BrightLeaf remediates: Word, PDF (tagged), PowerPoint, Excel, fillable forms, applications, and websites
• Build and maintain QA checklists, audit templates, and review frameworks that make quality verification systematic rather than judgment-dependent
• Stay current with evolving accessibility standards, regulations, and tools — including WCAG 2.2, Section 508, and state-specific requirements
Proposal & Scope Development
• Lead the scoping and estimating process for accessibility proposals, developing work breakdown structures, staffing plans, and detailed cost estimates
• Collaborate with the Proposal Manager, Operations Analyst, and Director of Contracts and Growth Strategy to develop winning, compliant proposals
• Translate client requirements and RFP language into accurate, clearly written scope narratives and deliverable descriptions
• Maintain documentation of completed project data — hours, costs, timelines — to improve estimating accuracy over time
REQUIRED QUALIFICATIONS
• Working knowledge of WCAG 2.1 AA accessibility requirements for both documents and web content
• Familiarity with accessibility standards and remediation for Word, PDF (tagged), PowerPoint, Excel, fillable forms, applications, and websites
• 2+ years of experience managing accessibility work, including direct coordination with clients and accessibility resources
• Demonstrated experience building, leading, or managing a team — setting standards, providing feedback, and holding people accountable
• Experience creating or implementing SOPs, quality frameworks, or process documentation in an accessibility or professional services context
• Demonstrated ability to scope, estimate, schedule, and manage projects to budget and timeline, with strong documentation practices
• Exceptional written and verbal communication skills — able to write clearly for both technical and non-technical audiences
• Strong quality assurance instincts — detail-oriented, thorough, and unwilling to let substandard work pass
• Bachelor’s degree or higher in a related discipline (communications, information technology, public administration, or similar)
PREFERRED QUALIFICATIONS
• Hands-on experience performing accessibility document testing or remediation (not just managing it)
• Familiarity with state and federal accessibility regulations applicable to government agencies, including Section 508 and WCAG requirements
• Experience with government clients or public sector contracting environments
• Familiarity with web accessibility testing tools (e.g., axe, WAVE, NVDA, JAWS)
• Experience contributing to government proposals or RFP responses
WHY BRIGHTLEAF?
BrightLeaf Group is an Austin-based digital communications and technology firm with over 30 years serving Texas state and local government agencies. We specialize in web applications, IT accessibility, captioning, and strategic digital communications — and we take quality seriously.
This is a meaningful opportunity to lead a growing accessibility practice, build the team and systems, and make a direct impact on how government agencies serve the public.
• Meaningful Work. Our clients are government agencies working to make their digital communications accessible to all audiences. Every document remediated and every website made accessible serves real people with real needs.
• Flexibility. Remote, project-based work during normal business hours (Note: not appropriate for moonlighting).
• Build Something. The internal team, the SOPs, the QA frameworks — you’ll have the authority and the support to build them right from the start.
• Experienced Team. Work alongside colleagues who know their craft, communicate directly, and don’t require bureaucratic overhead to get things done.
• Long-Term Relationships. BrightLeaf has served many of its clients for years. This role is an opportunity to build lasting partnerships in a stable, growing practice area.
• Growth Opportunity. As BrightLeaf’s accessibility practice grows, there is potential to expand scope and hours for the right contributor.
Interested? Please apply. We’d love to hear from accessibility leaders who are ready to build something that matters.
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