[SJKP Law Firm] Staff – New York

[SJKP Law Firm] Staff – Washington, D.C. (Legal Coordinator / Legal Secretary / Legal Client Intake Specialist)

■ How to Apply

Please submit your resume, cover letter, desired salary, work authorization, and earliest start date to the email address below.

• Recruitment Email: hr@sjkplaw.com
• Email Subject Line (Mandatory): DC [Position Title] – [Full Name]

※ Applications that follow the subject line format and provide all required information will proceed to the screening process. Only candidates who pass the initial screening will be contacted individually.

■ Position Details

• Location: 1717 K Street NW Washington, DC 20006
• Employment Type: Full-Time, On-site
• Application Deadline: Until the position is filled

■ About SJKP, LLP

SJKP, LLP is a global law firm practicing across Corporate, Criminal Defense, Divorce & Family Law, Real Estate, Employment & Labor Law, and Entertainment. We are committed to providing exceptional client service from the very first point of contact through every stage of representation.

Beyond securing signed engagements, we seek professionals who think strategically and contribute meaningful value to the firm's sustainable growth. The ideal candidate approaches their responsibilities with integrity, maintains a warm yet professional demeanor, and takes genuine pride in operating as “One Team” by faithfully executing the strategic direction set by our headquarters. To learn more, please visit our website at www.sjkplawfirm.com.

■ Job Overview & Key Responsibilities

As SJKP, LLP continues to expand its global legal services, we are recruiting talented individuals to support our business growth and perfect the client experience. We are seeking professionals who can optimize the client journey to ensure our professional legal services are delivered with warmth and clarity.

These roles serve as the first point of contact for the firm and act as strategic guides connecting clients and attorneys. Selected candidates will be responsible for client intake, developing retention strategies, and managing professional office operations in line with SJKP, LLP’s global strategy. We welcome applicants who possess a sincere service mindset and strategic thinking along with practical expertise.

Selected candidates will play a pivotal role in adding trust and value to every moment a client encounters SJKP, LLP.

■ Open Positions: Lead & Associate Levels

● [General Responsibilities for All Positions]

Maintain a professional and trustworthy office environment and communicate brand values to clients.

Ensure accurate data management and security using legal case management systems (e.g., Clio).

Ensure a smooth workflow through close collaboration with team members and attorneys.

● [Position-Specific Responsibilities]

1. Legal Coordinator

(Case Strategy & Sales Management)

• Client Intake & Sales Closing: Proactively diagnose and identify the legal needs of prospective clients through inbound and outbound leads, and guide them toward case work flow through clear, persuasive, and solution-oriented communication. Provide a warm, professional, and seamless experience at all touchpoints, including in-person meetings, phone consultations, and video conferences.
• Sales Pipeline & Account Assessment: Manage the entire sales pipeline from initial inquiry to final retention. Perform close management of retained clients, including accounts receivable (A/R) management, and execute strategic follow-ups for unconverted leads.
• Collaboration with Attorneys: Communicate closely with assigned attorneys to support case retention and ongoing client management. Develop effective consultation strategies and tailored solutions that align with each client’s legal needs and the firm’s strategic objectives.
• Performance Tracking & Analysis: Monitor and analyze daily, weekly, and monthly conversion metrics and revenue contributions to identify trends. Optimize performance and continuously refine sales strategies.

2. Legal Secretary

(Front Desk Client Service / Case Record Organization & Admin Support)

• Reception & Front Office Management: Greet and assist clients and visitors; support clients in completing intake forms. Handle phone calls and online inquiries professionally, maintaining a comfortable and professional office environment for all clients.
• Client Intake & Communication: Serve as a primary point of contact for new and existing clients. Gather essential client information and case details via phone or online channels and relay them accurately and promptly to attorneys, providing a professional client experience.
• Scheduling & Calendar Coordination: Manage client consultation appointments and efficiently coordinate attorneys' schedules. Update consultation calendars in real-time and prepare related reports to ensure smooth consultation processes.
• Case Intake & System Support: Accurately enter and organize client information, consultation notes, and case records in legal case management systems (e.g., Clio). Support administrative tasks such as daily logs and summary reports, maintaining accurate and up-to-date client data.
• Office Administration & Operations Support: Handle mail processing, document preparation, filing, scanning, copying, and general administrative tasks. Provide practical support for office operations and contribute to an organized and efficient office environment.

3. Legal Client Intake Specialist

• Initial Inquiry Process: Respond to inbound inquiries via phone/online with warmth and professionalism.
• Assessment & Scheduling: Conduct initial case assessment and schedule consultations with the professional team.
• Documentation: Maintain accurate records of client interactions to ensure a seamless handoff.
• Follow-up: Proactively manage follow-ups to ensure high client satisfaction.

■ Qualifications & Preferences

● [Common Requirements]

• Experience: 5+ years for Lead level / All experience levels welcome for Associate level.
• Education: Bachelor’s Degree required.
• Skills: Exceptional communication and a strong client-service mindset.
• Attitude: Strong commitment to company protocols and a proactive learning attitude.
• Potential: We value future potential and a passion for becoming a high-level expert within the SJKP system.

● [Role-Specific Preferences]

1. Legal Coordinator: Strong closing skills and the ability to build trust are essential. Experience in high-stakes sales (Insurance, Auto, Marketing) or intake management at large law firms/medical institutions is highly preferred.

2. Legal Secretary: Majors in Secretarial Studies, Communications, or related fields. Experience with Clio or other case management systems. Multilingual skills are a significant plus.

3.Legal Client Intake Specialist

Basic Requirements: Bachelor’s degree (preferred majors: Communications, Business, Psychology, Law, or related fields).

Competencies: Experience in inbound phone handling or face-to-face customer service; a strong service-oriented mindset.

Preferences: Interest in the legal service industry; experience with CRM or intake software; Multilingual skills (Highly preferred).

■ Compensation & Benefits

● [Salary Range]

1. Legal Coordinator

Lead/Manager: $60,000 - $80,000

Associate/Staff: $40,000 – $60,000

2. Legal Secretary

Associate/Staff: $36,000 – $40,000

3.Legal Client Intake Specialist

Lead/Manager: $50,000 – $70,000

Associate/Staff: $36,000 – $50,000

● [Benefits]

salary is adjustable based on the individual's skills, experience, and performance.

For the Legal Coordinator role, SJKP may provide performance-based incentive bonuses.

※ Please indicate your desired salary in the application email.