SolomonEdwards is partnering with a leading, global leader in the manufacturing of rigid and flexible packaging and specialty film solutions. In this role you are the liaison between our Client and the End-Customer! You coordinate all in-house contact with assigned customers, salespeople and Client employees who are placing orders or making inquiries related to product availability, orders, order status, or shipment dates.
This is a contract-to-hire opportunity offering competitive pay, comprehensive benefits, and a strong history of on-time conversion to permanent employment for high-performers.
What you'll do:
- Processes orders and keeps track of deadlines, including order entry, order tracking and invoicing in the system.
- Securing and tracking customer complaints; contact person for escalations of complex complaints/issues.
- Support resolving credit holds (together with Sales Admin/SCC).
- Handles order changes in cooperation /supported by with all relevant departments.
- Monitors late orders, conducts follow-up and coordination with relevant departments such as Sales and Logistics.
- Managing delivery dates & late orders with proactive communication.
- Responds to customer and sales inquiries regarding order status.
- Enter customer cases in Salesforce.
- Support with conducting second edit process for orders entered in SAP.
- Be able to fill in as back up in the event of planned PTO or emergencies.
What we're looking for:
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
- Strong English skills both written and verbally.
- Comfortable with email communication.
- Proficiency in Microsoft Office.
- Ability to calculate figures and amounts such as discounts, proportions, percentages area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Proficient in ERP systems, preferably in SAP and Salesforce (transactional and investigative processes).
Initial Compensation & Benefits (Contract Phase):
- Pay rate up to $26/hour, plus 1.5x overtime pay over 40 hours
- Working M-F, 8a-4:30p (hybrid, 2 days in-office, 3 remote)
- Full medical, dental, and vision plans
- Short-and long-term disability, life, and accidental insurance
- FSA/HSA options, accident, hospital, and critical illness plans
- 401(k) with 4% company match
- PTO, paid holidays, and sick days (eligible upon meeting specific hours criteria)
- This position is contract-to-hire for the first 1,200 hours
Benefits after conversion:
- Comprehensive Medical Plans: Choice of three medical options (Anthem HDHP, Standard PPO, and Premier PPO) to suit different needs and budgets.
- Dental Coverage: Choice of a Premier High or Standard Low dental plan.
- Vision Insurance: Coverage for exams, lenses, and frames through UHC Vision.
- Employer-Matched Health Savings Account (HSA): kp contributes up to $500 for individuals or $1,000 for families for those enrolled in the HDHP.
- Tax-Advantaged Spending Accounts: Access to Health Care, Limited Purpose, and Dependent Care Flexible Spending Accounts (FSAs).
- Basic Life Insurance: Company-paid coverage provided to all eligible employees.
- Free Preventive Care: 100% in-network coverage for annual physicals, immunizations, and screenings.
- Prescription Drug Coverage: Included with all medical plans, with mail-order options available.
- Paid time off, sick time, and holidays
